Respecting your privacy
AustWireless.com is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
- matters of which you should be aware regarding information we may collect about you;
- our policies on the management of personal information;
- generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information;
- how you can check, update or delete your personal details;
- our internet security procedures;
- cookies and how we use them to save you time, and
- AustWireless.com’s compliance with applicable laws.
What personal information do we collect and store?
If you wish to browse the AustWireless.com website, you are not required to enter any personal information, you will remain anonymous during your entire visit. To place an order with AustWireless.com you must be a registered customer. So that we can provide the services you are requesting, during the registration process you will be asked your name, e-mail address, delivery address and phone number. At the time of registration you are invited to subscribe to our newsletter.
AustWireless.com takes measures to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration. We also destroy or permanently de-identify personal information when you tell us that it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
How is personal information used?
The personal information you supply to us allows us to provide you with the AustWireless.com service you request. To save you time and to make shopping with AustWireless.com easier, we store your details so that the next time you log onto our site, you do not need to re-enter that information.
We may also use your personal information in other ways to provide you with superior service eg providing you with the newsletter you requested us to send to you on registration.
Please note that in order to operate the website or deliver a service we may sometimes share your personal information with a sub-contractor eg the party who delivers your order. Where this is necessary we obtain their undertaking to comply with the National Privacy Principles for the Fair Handling of Information.
Except to the extent that we engage contractors as noted above to assist us to provide a better service to you, we do not provide your personal information or mailing lists containing your personal information to any other organisations for their marketing purposes.
How can you check and update your personal details and preferences?
You can view or change your personal information by clicking on, 'My Account'. The 'My Account' page contains a record of all the personal information you have provided to AustWireless.com.
If you no longer wish to receive the AustWireless.com newsletter you can remove your name from our list by logging into the AustWireless.com site and then clicking the ‘Unsubscribe’ button in the top right hand corner of most pages.
How can you remove your personal details from AustWireless.com?
You can remove your personal information from AustWireless.com by contacting our customer service department using one of the following methods:
Please allow 7 days for your request to be processed. Once removed, you will not be able to use AustWireless.com without re-registering.
Is AustWireless.com secure?
To access your account information or to place an order your must log into AustWireless.com with your username and password. Your username and password protect you against unauthorised access. You may, and we recommend that you do, change your password regularly.
During the checkout process AustWireless.com gives you the option of using ‘Secure Checkout’ process. The ‘Secure Checkout’ uses Secure Sockets Layer which encrypts your personal information and credit card details before they are transmitted via the web. This ensures that your personal information cannot be read by others or tampered with en route.
What are cookies and how does AustWireless.com use them?
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au